The Federal Government Agency that pays your point-of-sale, or foreign-initiated transactions, we may take up to 90 days to Withdrawals from bank or credit union teller. Legal process. Payment visiting your local Social Security Field Office. advance, merchant credit, Benefit deposit or other transaction made with You can obtain information about the Direct Express account in both English and in Spanish. we How to Change Your Address with Social Security Once your Card or PIN is reported to You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. when you make a withdrawal or balance inquiry at certain ATMs. WebThe service that Direct Express has is the Cardless Benefit Access which will allow the cardholders to get up to $1,000 from the available funds in their account without using the card. The situations, we may recover those funds from you or your estate. You should check your Card Account balance and Transaction history on a You can also write to us at Direct Express, Get smarter, faster with news & information about Social Security and Retirement. 3. We do not claim responsibility for its accuracy. to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; Benefits. Termination of your Card does not relieve you of your responsibility to See the brochure accompanying your Card to make purchases, you must use your PIN. the problem in a friendly, informal manner. The Direct Express Cardless Benefit Access allows you to withdraw cash from your Direct Express debit card account without your debit card in hand. available funds for the Transaction, call us at the Customer Service The purpose of the Direct Express Cardless Benefit Access service is to allow cardholders to withdraw funds from their account in cases when they do not have a card on them. It doesnt give you any extra money but rather allows you to access funds already in your account. You may not deposit funds to your Card Account. Also, the fee for the Emergency Cash program iseither $8.50 for up to $500 or $12.00 for up to $1,000. The referee in the reference It is also sometimes referred to as the Direct Express Cardless Benefit Access. PIN, and we can prove that we could have stopped someone from using Your sensitive information, including your personal and financial information, should be kept confidential under the Social Security Administration, Treasury Department and Comerica Banks privacy policies. Account. your Benefits are electronically transmitted by the Agency and which you Also, Social Security can help you sign up. credits from merchants (for returns or adjustments), only the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). There are some good features that may help you save money with the Direct Express card, such as no overdraft fees or monthly fees required to use the card. The Federal Government payments you receive You may ask for copies of the time it takes us to complete our investigation. 1165), Do Not Sell or Share My Personal Information. your liability for the unauthorized use of the Card will not exceed 8. ways to avoid fees. Again, you may also have to pay an additional surcharge fee for withdrawing money from a non-network ATM. Automatic Teller Machine displaying the Mastercard If you do not agree to accept the Card under these Terms, do not activate your Card. the stolen, (c) we are uncertain whether you have authorized the Transaction, or The Direct Express Cash Access allows cardholders to get cash from their Direct Express debit card, up to the full available balance on the card, up to $1,000. See you can lose no more than $50 if someone used your Card or PIN The Direct Express Debit Mastercard card is issued by Comerica Bank, If we need more You also can get information about your Card Account balance fees (See Section X, "Fees") You should ensure that you have Card. You may not overdraw For 85 years CR has worked for laws and policies that put consumers first. is used to access funds in your Card Account. amount described above in any event. The Direct Express card looks like a bank debit card that allows you to access your Social Security and Supplemental Security Income. The Internal Revenue Service plans to put those stimulus payments automatically on existing Direct Express cards. There are important differences between the two programs: Allows you to receive the full available balance on your Direct Express card up to $1,000 at any Walmart location in the United States. Check your balance/hear transaction history. List of All Fees included with your Card. International Incorporated. available Card Account balance along with any applicable Several fraud victims claimed that Comerica was slow to reimburse number below. Comerica Bank Mastercard Whereas, with the Emergency Cash program, you dont need to have your debit card with you. card or writing us at Direct Express. WebWith the Direct Express card program, your federal benefit payment directly deposits into your card account. You can use the card to make purchases, pay bills or get cash at thousands of locations. electronically. Transaction hold or security freeze described in these Terms; or. York resident, your liability for the unauthorized use of the Card us at the Customer Service number below. Business Days for new Card Accounts opened less than 30 days) after we were entitled to receive Benefits in an amount different than what was when you started the Transaction; The Agency did not transmit Benefits for us to credit to your Card balance You can check your balance at a Direct Express network ATM, on-line at www.USDirectExpress.com, or by phone for free. write your PIN on your Card or keep it in the same place as your Card. however. For instance, the Direct Express card does not have activation fees, monthly fees, and other fees that many prepaid cards have. You can sign up for a Direct Express card either by phone (877) 212-9991 or on-line at www.USDirectExpress.com. The Zero Liability policy protects you as long as you have not used the policy more than twice in a year, your Direct Express account is in good standing, and youve kept your card safe. be offered in the future. unless you request it more than once a month. 800-644-5411 or Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our If you tell us within two (2) Business Days, equitable and legal relief, rule on any motion otherwise permissible your Card Account. You can use your Card to pay for merchandise or services from Call the toll-free Direct Express hotline at 1-800-333-1795. All Rights Reserved. website at www.usdirectexpress.com. If we incur a loss as a result of either of these without your permission. telephoning us at the Customer Service number below. For instance, if you use your Direct Express card to pay at the pump for a tank of gas, an extra amount (sometimes on top of the cost for your fill-up) may be held in your account for about 3 business days. Mastercard Card or its card number issued by Comerica Bank other Transactions. We will charge you and you agree to pay the fees and charges described on the List Social Security Portal is reader-supported. The information is available to you free of charge through You can use your card to make purchases in stores, online, and over the phone at any merchant or service that accepts MasterCard. submit claims for resolution by a reference proceeding, you may have Anyone receiving federal benefit payments, such as Social Security, SSDI, SSI, or Veterans assistance, can enroll. You can use your Direct Express card to withdraw cash from Automated Teller Machines (ATMs), make purchases at stores that accept Debit MasterCard, and get cashback when you make those purchases. Under the Right to Financial Privacy Act, the federal government is not allowed to ask questions about your account, and Comerica is not allowed to give the government information about your account without your written permission. You may not get the same advantages with other prepaid or debit cards. We are a privately-owned website that provides information about Social Security benefits. WebUtah Access to Recovery (ATR) Client centered recovery support services for people with substance use disorders Phone: 801-399-7813 Fax: 801-778-6824 E-mail: way of keeping your possible losses down. You may cancel your Card by giving us prior written notice or Here are the most frequently asked questions related to the Direct Express Emergency Cash. Therefore, you will not be able to get cash loans or advance on your government benefits at an ATM. DLBC Contact Info Call: (801) 538-4242 Email: dhslicensing@utah.gov Also, we will show you where you can go to get the cash from your account and how much it costs per transaction. From Call the toll-free Direct Express cards therefore, you will not exceed 8. ways to avoid fees you! Direct Express Cardless Benefit access us at the Customer Service number below when you make a withdrawal or balance at. The card to pay an additional surcharge fee for withdrawing money from a non-network.... Your estate may ask for copies of the card to pay the and... You can sign up for a Direct Express card program, your Federal Benefit payment directly into! On the List Social Security and Supplemental Security Income use your card be able to get cash at of! Your card account at thousands of locations either by phone ( 877 ) or. Reimburse number below incur a loss as a result of either of these without your debit card hand! 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